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Navigating Difficult Patients (mini lessons with Dr. Raabiha Maan)

While direct confrontation can be challenging, it does not have to compromise your professional confidence. This video equips you with a powerful, research-backed framework to navigate heated moments with empathy and professionalism. Learn how to regulate your own nervous system, disarm frustration through active listening, and offer solutions that restore patient control. From managing genuine grievances to setting firm boundaries, you will discover how to protect you and your team’s well-being while transforming complaints into invaluable opportunities for practice growth. Stop taking it personally and start leading with compassion.

This content is intended to promote understanding and knowledge about general oral health topics. The content was developed by and represents the views and opinion of the presenter. It is not intended to be a substitute for professional advice, diagnosis or treatment, and may not have been reviewed by nor necessarily represent the views of Colgate-Palmolive or its affiliates.

Trainer

Dr. Raabiha Maan BDS (U.Lond) Hons (2014), PGDip Aesthetic & Restorative Dentistry

Dr. Raabiha Maan BDS (U.Lond) Hons (2014), PGDip Aesthetic & Restorative Dentistry

More courses with Dr. Raabiha Maan BDS (U.Lond) Hons (2014), PGDip Aesthetic & Restorative Dentistry

Dr. Raabiha Maan is a UK-based Principal Dentist, educator, and co-owner of Bridge Dental Practice & Cosmetic Studio in London. She is the founder of the Patient Journey Academy, where she delivers communication training through online programmes and in-person workshops, helping dentists build trust, improve case acceptance, and deliver more effective, patient-centred care.

She is also the CEO and Founder of the Dental Mums Network, the fastest-growing network for women in dentistry, including “HerPractice,” a dedicated community supporting female practice owners. Dr. Maan is the co-author of Dentistry in a Nutshell, a best-selling dental textbook widely used across the UK.

As a speaker and key opinion leader, she works closely with leading organisations and brands across dentistry, delivering education on communication, leadership, digital presence, and the evolving role of women in the profession. Alongside her clinical and educational work, she shares insights through her social media @drraabihamaan, hosts a podcast, @thedentalwomanspodcast and balances life as a mother of three.

At the heart of her work is a commitment to bridging the gap between clinical excellence and human connection- helping dentists not only perform at a high level, but rediscover their confidence and enjoyment in dentistry.

  • Language: English
  • Start date: 2026-05-18 23:00:00
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